Account Terms and Conditions
of Amber Pol
LIST OF CONTENTS
Section 1 Definitions
Section 2 Service Provider’s contact details
Section 3 Technical requirements
Section 4 Account
Section 5 Complaints
Section 6 Personal data
Section 7 Restrictions
Section 1 DEFINITIONS
Consumer – any natural person who concludes or whishes to conclude an agreement under the present
Account Terms and Conditions for purposes which are outside that person's trade, business, craft or profession.
Account – a free-of-charge function of the Shop (service) which allows the Customer to register his/her own
individual account at the Shop and which is regulated by the present Account Terms and Conditions.
Customer – anyone who creates or wishes to create an Account and has its habitual residence in the European
Shop – online shop Amber Pol maintained by the Service Provider at www.amberpol.com.pl directed to
Service Provider - Paweł Mikołajczykj, an entrepreneur conducting a business activity under the business
name AMBER-POL PAWEŁ MIKOŁAJCZYK, entered into the Central Register and Information on Business Activity
conducted by the minister competent for economy and maintaining the Central Register and Information on
Business Activity, NIP 5851385830, REGON no. 221740898, ul. Antoniego Abrahama 15, 81-825 Sopot, Poland.
Section 2 SERVICE PROVIDER’S CONTACT DETAILS
1. Postal address: ul. Antoniego Abrahama 15, 81-825 Sopot, Poland
2. E-mail address: firstname.lastname@example.org
3. Phone number: 607031717
Section 3 TECHNICAL REQUIREMENTS
1. An active e-mail account and a device with Internet access and a web browser supporting:
are necessary for the correct creation of the Account and its correct functioning.
Section 4 ACCOUNT
1. The Customer creates an Account voluntarily, however an Account is necessary for the purchasing of
products at the Shop.
2. The Account provides the Customer with additional options, such as: reviewing the order history of orders
placed by the Customer at the Shop, checking the order status or editing his/her data independently.
3. To create an Account the Customer needs to fill out a proper form at the Shop.
4. The creation of the Account entails the conclusion of the contract for an unspecified term between the
Customer and the Service Provider relating to management of the Account on the terms specified in the
present Account Terms and Conditions.
5. The Customer can delete the Account at any time without incurring any costs.
6. In order to delete the Account, the Customer should send a resignation to the following e-mail address:
email@example.com. As a result the Account will be deleted and the contract relating to management of
the Account will be terminated.
Section 5 COMPLAINTS
1. Complaints about functioning of the Account should be addressed to the following e-mail address:
2. The Service Provider will review the complaint within the period of 14 days.
OUT-OF-COURT COMPLAINT AND REDRESS MECHANISM
3. In case where the complaint procedure fails to bring the expected results, the Consumer may use, i.a.:
a. assistance of competent European Consumer Centre of the EEC-Net. Centres provide Consumers with
information about their rights and assist in solving individual problems with cross border transactions.
The assistance of Consumer Centres is free of charge by default.
A list of Consumer Centres competent for each country can be found at:
b. Online Dispute Resolution (ODR) developed by the European Commission, available at:
4. Furthermore, the following support options are available in the Republic of Poland:
a. mediations conducted by the locally competent Regional Trade Inspector, to whom an application for
mediation should be directed. The proceedings are free-of-charge by default. A list of Inspectorates can
be found at: https://uokik.gov.pl/wojewodzkie_inspektoraty_inspekcji_handlowej.php;
b. assistance of the locally competent permanent consumer court of arbitration operating with the Regional
Trade Inspector, where an application for a review before the arbitration court should be submitted. The
proceedings are free-of-charge by default. The list of courts is available at the following address:
c. free-of-charge assistance of the municipal or poviat consumer advocate.
Section 6 PERSONAL DATA
1. Controller of personal data provided by the Customer when using the Account is the Service Provider.
Detailed information on the processing of personal data by the Service Provider – including other purposes
in the Shop – due to the principle of transparency contained in the General Data Protection Regulation of the
European Parliament and of the Council on data protection – “GDPR”.
2. The objective of processing Customer’s data is to maintain the Account. A basis for processing personal data
in this case is a contract or activities taken upon request of the Customer aiming at concluding such a
contract (point (b) of Article 6(1) of the GDPR) as well as a legitimate interest of the Service Provider
consisting in processing data in order to establish, exercise or defend possible claims (point (f) of Article 6(1)
of the GDPR).
3. The provision of data by the Customer is voluntary, but at the same time necessary to maintain the Account.
Failure to provide data means that the Service Provider will not be able to provide the service consisting in
maintaining the Account.
4. The Customer's data will be processed until:
a. the Account is deleted by the Customer or the Service Provider at the Customer’s request
b. the Customer or the Service Provider ceases to be able to exercise claims related to the Account;
c. the Customer's objection to the processing of their personal data is accepted – if the processing was
based on the legitimate interest of the Service Provider
– depending on what is applicable in a given case and what happens latest.
5. The Customer has the right to request:
a. access to his/her personal data,
b. their rectification,
c. their deletion,
d. restriction of processing,
e. transfer of data to another controller
and the right to:
f. object to processing of data at any time on grounds relating to a specific situation of the Customer – to
processing of personal data concerning the data subject, based on point (f) of Article 6(1) of the GDPR
(i.e. on legitimate interests pursued by the Service Provider).
6. In order to exercise his/her rights, the Customer should contact the Service Provider.
7. If the Customer considers that his/her data is processed illegally, the Customer may lodge a complaint with
an authority competent for personal data protection.
Section 7 RESTRICTIONS
1. The Customer is forbidden to provide content of illegal nature.
2. The contract relating to management of the Account is concluded in English.
3. In the case of any substantial reasons which are referred to in paragraph 4, the Service Provider has the
right to change the present Account Terms and Conditions.
4. The substantial reasons referred to in paragraph 3 are as follows:
a. the need to adapt the Shop to the provisions of the law applicable to the Shop’s activity,
b. improving safety of the services provided,
c. changes in the functionality of the Account which require modifications in of the Account Terms and
5. The Customer will be informed about the planned changes in the Account Terms and Conditions via an email sent to the address assigned to the Account at least 7 days before they come into force.
6. If the Customer does not accept the planned changes, he/she should inform the Service Provider about that
fact by sending an e-mail to the Service Provider's e-mail address firstname.lastname@example.org. This will result in
termination of the contract relating to the management of the Account on the date when the planned
changes come into force or before that date, if demanded by the Customer.
7. If the Customer does not object to the planned change before the date of its entry into force, it is assumed
that he/she accepts it. However it does not prevent him/her from terminating the contract in the future.
8. Any dispute arising between the Service Provider and the Customer who is not the Consumer will be
submitted to the court competent for the Service Provider’s registered office.
9. All agreements concluded under the present Account Terms and Conditions are subject to the provisions of
Polish law, subject to paragraph 10.
10. The choice of Polish law as governing law for agreements concluded with Consumers under the present
Account Terms and Conditions does not revoke or limit the rights of Consumers which they can exercise
pursuant to the applicable mandatory provisions of law, applicable to the Consumer in cases where the
choice of law does not take place, pursuant to Regulation (EC) of the European Parliament and of the Council
No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I). This means in
particular that if national provisions applicable to a certain Consumer provide for wider protection than that
resulting from the present Account Terms and Conditions or the Polish law – this wider protection shall be
11. A natural person concluding an agreement directly related to their economic activity shall be treated as a
Consumer and has the same rights as Consumers, when the content of such agreement implies it is not of
professional nature for this person. The previous sentence does not apply to the provisions specified in
section 5, in the sub-section “Out-of-court complaint and redress mechanism” and the provision of