Amber Pol Online Shop Terms and Conditions
determining i.a. terms of concluding contracts through the Shop, containing the most important information
about the Seller, the Shop and Consumer rights.
LIST OF CONTENTS
Section 1 Definitions
Section 2 Seller’s contact details
Section 3 Technical requirements
Section 4 Purchasing at the Shop
Section 5 Payments
Section 6 Performing orders
Section 7 Right of withdrawal
Section 8 Exceptions from the right of withdrawal
Section 9 Complaints
Section 10 Personal data
Section 11 Restrictions
Appendix 1: Model withdrawal form
Section 1 DEFINITIONS
Account – a free-of-charge function of the Shop (online service), regulated by separate terms and conditions,
which allows the Buyer to register his/her own individual account at the Shop.
Business days – Monday through Friday with the exception of public holidays in Poland.
Buyer – any entity making a purchase at the Shop whose habitual residence is in the European Union.
Consumer – any natural person who makes purchases at the Shop for purposes which are outside that person's
trade, business, craft or profession.
Directive – Directive (EU) 2019/771 of the European Parliament and of the Council of 20 May 2019 on certain
aspects concerning contracts for the sale of goods, amending Regulation (EU) 2017/2394 and Directive
2009/22/EC, and repealing Directive 1999/44/EC.
Seller – Paweł Mikołajczykj, an entrepreneur conducting a business activity under the business name AMBERPOL PAWEŁ MIKOŁAJCZYK, entered into the Central Register and Information on Business Activity conducted by
the minister competent for economy and maintaining the Central Register and Information on Business Activity,
NIP 5851385830, REGON no. 221740898, ul. Antoniego Abrahama 15, 81-825 Sopot, Poland.
Shop – Amber Pol online shop maintained by the Seller at the address www.amberpol.com.pl directed to
Terms and Conditions – these Terms and Conditions.
Section 2 SELLER’S CONTACT DETAILS
1. Postal address: ul. Antoniego Abrahama 15, 81-825 Sopot, Poland
2. E-mail address: email@example.com
3. Phone number: 607031717
The basic tariff of the telecommunications operator used by the Buyer applies to phone calls made by the
Buyer. The Seller points out that the cost of non-domestic calls may be higher than the cost of domestic calls –
depending on the tariff adopted by the Buyer's operator.
Section 3 TECHNICAL REQUIREMENTS
1. A device with Internet access and web browser supporting:
is required for the proper functioning of the Shop.
2. An active e-mail account is required to place an order at the Shop, in addition to the requirements specified
in subsection 1.
Section 4 PURCHASING AT THE SHOP
1. The prices of the products displayed at the Shop are the total prices.
2. The total price displayed at the Shop includes: price of the product and delivery cost – if applicable.
3. The Buyer first adds the chosen product to the Shop cart.
4. Then the Buyer chooses the means of delivery and payment available at the Shop and also provides any
data necessary for the performing of the order.
5. The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.
6. Placing the order is tantamount to conclusion of the contract between the Buyer and the Seller.
7. To purchase products at the Shop the Buyer must register at the Shop, i.e. set up an Account at the Shop.
Section 5 PAYMENTS
1. Subject to subsection 2, the following means of payment are available at the Shop:
a. a regular transfer to the Seller’s bank account;
b. payment platform:
c. on delivery, i.e. by card or cash upon delivering the goods to the Buyer.
2. Additional information about the means of payment can be found at the relevant tab at the Shop, including
information about the possibility of using specific means depending on the Buyer’s country.
3. In case the Buyer chooses to pay for the order in advance, the payment should be made within 3 Business
days from the date of concluding the contract.
4. The Seller declares that in the case of payment methods in which the field for entering the data necessary
for processing the payment appears immediately after placing the order, payment is possible only
immediately after placing the order.
5. By making a purchase at the Shop, the Buyer accepts the use of electronic invoices by the Seller. The Buyer
has the right to withdraw his/her consent.
Section 6 PERFORMING ORDERS
1. The Seller is obliged to deliver the product without any defects.
2. The time for order fulfilment is up to 3 Business days.
3. If the Buyer chooses to pay for the order in advance, the Seller will commence fulfilment of the order after
having received the payment.
4. The goods purchased at the Shop are delivered to the following countries:
5. Products purchased at the Shop are delivered, depending on the mean of delivery chosen by the Buyer:
a. via a delivery company,
b. via Paczkomaty InPost.
Section 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT
1. A Consumer has the right to withdraw from this contract within 14 days without giving any reason, subject to
section 8 of the Terms and Conditions.
2. The withdrawal period will expire after 14 days from the day:
a. on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer
acquires physical possession of the goods – in the case of a sales contract;
b. on which the Consumer acquires, or a third party other than the carrier and indicated by the Consumer
acquires, physical possession of the last good – in the case of a contract relating to multiple goods
ordered by the Consumer in one order and delivered separately.
3. To exercise the right of withdrawal, Consumer must inform the Seller, using the data specified in section 2 of
the Terms and Conditions, of his/her decision to withdraw from this contract by an unequivocal statement
(e.g. a letter sent by post or e-mail).
4. The Consumer may use the attached model withdrawal form, however it is not obligatory.
5. To meet the withdrawal deadline, it is sufficient for the Consumer to send his/her communication concerning
his/her exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
6. If the Consumer withdraws from this contract, the Consumer will be reimbursed all payments received from
him/her, including the costs of delivery (with the exception of the supplementary costs resulting from the
Consumer choice of a type of delivery other than the least expensive type of standard delivery offered by
the Seller), without undue delay and in any event not later than 14 days from the day on which the Seller is
informed about the Consumer's decision to withdraw from this contract.
7. The Seller will carry out such reimbursement using the same means of payment as the Consumer used for
the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will
not incur any fees as a result of such reimbursement.
8. The Seller may withhold reimbursement until the Seller has received the goods back or the Consumer has
supplied evidence of having sent back the goods, whichever is the earliest.
9. The Consumer shall send the goods back or hand them over to the Seller to the following address: ul.
Antoniego Abrahama 15, 81-825 Sopot, Poland without undue delay and in any event not later than 14 days
from the day on which the Consumer communicates his/her withdrawal from this contract to the Seller. The
deadline is met if the Consumer sends back the goods before the period of 14 days has expired.
10. The Consumer will bear the direct cost of returning the goods.
11. The Consumer is only liable for any diminished value of the goods resulting from the handling other than
what is necessary to establish the nature, characteristics and functioning of the good.
12. If the goods, by their nature, cannot normally be returned by post, the Consumer will have to bear the direct
cost of returning the goods as well. The Consumer will be given the information about estimated cost in the
description of the good at the Shop or during the process of placing the order.
Section 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL
1. The Consumer does not have the right of withdrawal from a distance contract in the case of the following
a. the supply of goods made to the Consumer’s specifications or clearly personalised;
b. the supply of goods which are liable to deteriorate or expire rapidly;
c. the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons
and were unsealed after delivery;
d. the supply of goods which are, after delivery, according to their nature, inseparably mixed with other
e. the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed
f. the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the
supply of such publications;
g. the supply of goods or services for which the price is dependent on fluctuations in the financial market
which cannot be controlled by the Seller and which may occur within the withdrawal period.
2. No other entity than the Consumer has the right of withdrawal from distance contract mentioned in section 7
of the Terms and Conditions.
Section 9 COMPLAINTS
I GENERAL PROVISIONS
1. The Seller requests that complaints be addressed to the postal address or e-mail address specified in section
2 of the Terms and Conditions.
2. If any additional guarantee was provided for the product, the information about it and about its conditions is
available at the Shop.
3. Complaints concerning the functioning of the Shop should be reported electronically to the e-mail address
specified in section 2 of the Terms and Conditions.
4. Unless otherwise specified in this section (regarding complaints), the Seller will review the complaint within
the period of 30 days – subject to section 11(3) of the Terms and Conditions.
1. The Seller is liable to the Consumer for any lack of conformity of the goods with the contract, which
exists at the time when the goods were delivered and which becomes apparent within two years of that
time - subject to section 11(3) of the Terms and Conditions.
2. In the case of a lack of conformity of the good, the Consumer can - on the principles laid down in the
a. demand a replacement;
b. demand a repair.
3. In addition, the Consumer may - on the principles laid down in the Directive:
a. make a statement to the Seller expressing the decision to terminate the contract;
b. claim a price reduction
in a situation when:
the Seller has not completed repair or replacement or, where applicable, has not completed repair or
replacement in accordance with Article 14(2) and (3) of the Directive, or the Seller has refused to
bring the goods into conformity in accordance with Article 13(3) of the Directive;
a lack of conformity appears despite the Seller having attempted to bring the goods into conformity;
the lack of conformity is of such a serious nature as to justify an immediate price reduction or
termination of the sales contract; or
the Seller has declared, or it is clear from the circumstances, that the Seller will not bring the goods
into conformity within a reasonable time, or without significant inconvenience for the Consumer.
4. The Consumer shall not be entitled to terminate the contract on the basis of this section (regarding
goods) if the lack of conformity is only minor.
5. Where the lack of conformity of the goods with the contract is to be remedied by repair or replacement
of the goods, the Consumer shall make the goods available to the Seller. The Seller shall take back the
replaced goods at the Seller’s expense.
6. In the event of termination of the contract for the purchase of goods by the Consumer, the Consumer
shall return the goods to the Seller without undue delay at Seller’s expense, to the address ul. Antoniego
Abrahama 15, 81-825 Sopot, Poland. The Seller shall reimburse to the Consumer the price paid for the
goods without undue delay, but not later than within 14 days of receipt of goods or evidence provided by
the Consumer of having sent back the goods - subject to section 11(3) of the Terms and Conditions.
7. The Seller shall reimburse to the Consumer the amounts due as a result of exercising the right to price
reduction without undue delay, but not later than within 14 days from the day on which the Consumer
communicates his/her price reduction claim to the Seller - subject to section 11(3) of the Terms and
B. Out-of-court complaint and redress mechanism
1. In case where the complaint procedure fails to bring the expected results, the Consumer may use, i.a.:
a. assistance of competent European Consumer Centre of the EEC-Net. Centres provide Consumers
with information about their rights and assist in solving individual problems with cross border
transactions. The assistance of Consumer Centres is free of charge by default. A list of Consumer
Centres competent for each country can be found at: https://konsument.gov.pl/eck-w-europie/;
b. Online Dispute Resolution (ODR) developed by the European Commission, available at:
2. Furthermore, the following support options are available in the Republic of Poland:
a. mediations conducted by the locally competent Regional Trade Inspector, to whom an application for
mediation should be directed. The proceedings are free-of-charge by default. A list of Inspectorates
can be found at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;
b. assistance of the locally competent permanent Consumer court of arbitration operating with the
Regional Trade Inspector, where an application for a review before the arbitration court should be
submitted. The proceedings are free-of-charge by default. The list of courts is available at the
following address: https://www.uokik.gov.pl/wazne_adresy.php#faq596;
c. free-of-charge assistance of the municipal or poviat consumer advocate.
III BUYERS WHO ARE NOT CONSUMERS
1. In the case of defects in the good the Buyer who is not a Consumer can complain about defective good:
a. requesting a price reduction;
b. exercising the right of withdrawal from the contract, if the defect is substantial;
c. demanding an exchange of the good for a good free from defects;
d. demanding that the defect be removed.
2. The Seller is responsible for any defect which becomes apparent within 2 years from the date of delivery.
3. If the delivery of the good is necessary for the examination of a complaint, the Buyer who is not a Consumer
is obliged to hand this good over to the Seller, at ul. Antoniego Abrahama 15, 81-825 Sopot, Poland.
Section 10 PERSONAL DATA
1. Controller of personal data provided by the Buyer when using the Shop is the Seller. Detailed information on
the processing of personal data by the Seller – including other purposes and grounds for data processing, as
transparency contained in the General Data Protection Regulation of the European Parliament and of the
Council on data protection – “GDPR”.
2. The objective of processing Buyer’s data by the Seller provided by the Buyer in relation to shopping in the
Shop is to fulfil orders. The basis for processing personal data in this case is:
a contract or actions taken at the request of the Buyer in order to conclude the contract (point (b) of
Article 6(1) of the GDPR),
the Seller’s legal obligation related to accounting (point (c) of Article 6(1) of the GDPR), and
the Seller’s legitimate interest consisting in processing data in order to determine, exercise or defend
any possible claims (point (f) of Article 6(1) of the GDPR).
3. The provision of data by the Buyer is voluntary, but at the same time necessary to conclude the contract.
Failure to provide such data will make it impossible to conclude the contract in the Shop.
4. The Buyer's data provided in connection with shopping in the Shop will be processed until:
a. the contract concluded by and between the Buyer and the Seller expires;
b. the Seller ceases to be bound by the legal obligation that obligates the Seller to process Buyer’s data;
c. the Buyer or the Seller ceases to be able to exercise claims related to the contract concluded by the
d. the Buyer's objection to the processing of their personal data is accepted – if the processing was based
on the legitimate interest of the Seller
– depending on what is applicable in a given case and what happens latest.
5. The Buyer has the right to request:
a. access to their personal data,
b. their rectification,
c. their deletion,
d. restriction of processing,
e. transfer of data to another controller
and the right to:
f. object to processing of data at any time on grounds relating to a specific situation of the Buyer – to
processing of personal data concerning the data subject, based on point (f) of Article 6(1) of the GDPR
(i.e. on legitimate interests pursued by the controller).
6. In order to exercise his/her rights, the Buyer should contact the Seller using data indicated in section 2 of the
Terms and Conditions.
7. If the Buyer considers that their data is processed illegally, the Buyer may lodge a complaint with the
President of the Personal Data Protection Office.
Section 11 RESTRICTIONS
1. The Buyer is forbidden to provide content of illegal nature.
2. Each order placed at the Shop requires conclusion of a separate contract and separate acceptance of the
Terms and Conditions. The contract is concluded for the time and for the purpose of order fulfilment.
3. Any contract concluded on the basis of the Terms and Conditions is governed by the provisions of the Polish
law, unless it waives or restricts the right of protection given to the Consumer by mandatory provisions of
law that would be applicable if it weren’t for the choice of law. In these cases the provisions most favourable
to the Consumer shall prevail.
4. The contracts concluded through the Shop are concluded in English.
5. Any dispute arising between the Seller and the Buyer who is not a Consumer will be submitted to the court
competent for the Seller’s registered office.
6. No regulation of the present Terms and Conditions waives or restricts in any way the Consumer rights
imposed by the provisions of law.